Dear Consumer Service, On September twenty five my 12 12 months previous son, Aaron Silvers was booked on American Airlines flight 1358 flight at 3:10PM from Chicago O’hare in route to L. a. LAX airport. He was escorted by a friend of your household, Lori Cooper, towards the airport and thru safety on the gate. To get a fee of $150 that I Formerly paid, your airline confident me that my son will be safe and taken care of really effectively. The flight was declared delayed as soon as they arrived for the gate. Our household Buddy, Lori identified as into her Office environment to inform them that she was managing late. The 2 of these acquired some lunch and waited. The flight was as a consequence of depart at 4:15PM, so it wasn’t so inconvenient. They achieved again in the gate to board plus the attendant told them which the flight was delayed An additional half an hour because of depart at 4:45PM.
So, we landed in A further metropolis, stayed the night time there, and then flew in One more Aircraft. We were being all set to go, and then they informed us we couldn’t go wherever as a result of “Mechanical Problems.
As a company, you might have stepped way outside of line getting a general public situation on this. Though the placement you’ve taken properly favors “discrimination†in opposition to all people who're entitled on the Distinctive protecting provisions savored by a privileged minority.
The 9/fifteen/15, it will eventually just take a while being forgotten. Starting up with another delay within our flight, which theoretically would leave Orlando 19: 40h, and right after hrs of hold off, yet again as a result of problems with the aircraft, the commander warned us that perhaps the plane wouldn't get off as a consequence of attainable structural challenge While using the luggage door with the airplane and also the doorway was opened to any one who wished to depart the airplane.
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I want to relay a very inadequate purchaser service working experience with American Airlines which transpired on Friday, July 15, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And eventually to Charleston, WV (CRW), which did not happen. My flight from DFW was because of depart at three:00 p.m. Flight #2553. Resulting from our gate not being readily available (A different airplane was stuck at our you can try this out gate from a previous flight) and AA unsuccessful to eliminate it for maintenance and no other gate currently being assigned to our flight. Somewhere around 45 minutes after our scheduled boarding time, a fresh gate was observed and also the boarding began. Then just after All people boarded Flight #2553, we ended up delayed on the ground due to ground crews not being able to rapidly and correctly load the aircraft. We finally departed Dallas close to 75 minutes later than scheduled. The landing in DCA occurred with approximately 10 minutes left for me to board my connecting flight to CRW.
I'm stuck in LA, since my AA FLIGHT 1927 on February third was cancelled! I am extremely dissatisfied!!! I wasn't presented a definitive solution concerning why my flight was cancelled.
My journey was a disaster and AA will assume responsibility for his or her abject failure to accomplish a elementary service of day to day travel.
The very first thing I found was the Plane itself because I have in fact worked in this industry. The 1st airplane I had been on wasn't even constructed in the united states and was so in Brazil just before I was even born.
The final two periods I have flown on American Airways from BWI to MIA my precheck clearance has not proven on my ticket. When I have spoken to shopper service I'm dismissed with “It is just a glitchâ€.
Bravo to American Airways for supplying the shock increase towards your personnel. Rather than cowering towards the disgruntled passenger on todays La Guardia flight. Because some attendents ended up cheerful and wished him an exceedingly Merry Christmas. Really ?? It’s about time we took back again our best needs and grumpy persons just stay off the planes and preserve their viewpoints to them selves.
Good day American Airways, I don’t Imagine it truly is balanced to hold it in: So I had the worst expertise at any time, traveling this time throughout my excursion to Big apple on 1169 flight DFW LGA five/8/16. Firstly, I'd seat 22A or one thing, and suddenly I'm sent all the way down to The underside on the airplane to seat thirty. I don’t know the quantity of excursions the airplane had accumulated, but I must mentioned which i couldn't do anything but watch for the vacation to finish to vomite (the scent was horrible) couldn't eat, as well as sleep in the least- and I was not the one one particular struggling from that. Moreover, I recognize that you experienced new training flight attendants on board, but was also the pilot?
To whom it may well worry. I had been extremely not happy with The client service that was furnished by among the flight attendants. (Flt. no. 408 from DCA to PHX) Very Impolite and UNPROFESSIONAL) Definitely not as well mannered because the movies which are proven prior to the flight leaves. She ought to have left her Mindset at home since I wasn't the one passenger on this flight that experience her wrath. The flight attendants identify is Cher. I was traveling in an exceedingly substantial team on business and will definitely Feel two times about utilizing your airlines. The lead flight attendant was really apologetic however This could not have happened to begin with.
If Here is the new American Airways I’ll go on history as saying I such as aged one particular superior. You won’t go broke by dropping my business enterprise but you'll have an extra seat available to promote to Several other unsuspecting buyer.